Maintenance requests should go directly to your home's landlord or property manager. For urgent or time-sensitive issues, we suggest calling right away. For everything else, a text or email will do. You should work with your landlord to determine the best communication channel for you both!

Pro tip! Some landlords may use a portal or website for requests. Confirm with your landlord for the best way to reach out.

Share the following information to make the process smooth:

  • When did you first notice this issue?
  • What room in your home is this in?
  • What steps have you already taken to troubleshoot or address this issue?
  • Your availability for a repairperson to enter the home
  • Share relevant photos or videos to make the issue clear

In any case, we recommend sending a follow-up email to recap your conversation and CC rentersupport@loftium.com so our team can stay updated.

Did this answer your question?