If your guest arrives and the guest unit has not been cleaned, make sure to let your guest know when you or your cleaner is coming by.

If you do the cleanings yourself, turn the unit over as soon as possible, and let your guest know when their unit will be ready.

We know things can happen, but starting travels off with a messy Airbnb can be a tough start to any trip. To smooth things over, we recommend offering to send your guest a small refund.

Need an emergency clean? We recommend checking out TaskRabbit, Thumbtack, or Neucleans. These are great resources to use in a pinch!


Reach out to the Loftium team if you’d like to send your guests an amount for a refund. Loftium does not cover the costs of these refunds, and it will be deducted from your next Rent Credit payout.

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