If a guest has a problem during their stay, like an offered amenity like wi-fi is missing or the hot water doesn’t work, you can refund a specific amount out-of-pocket any time you feel it will help.

If you choose to, you can refund a specific amount out-of-pocket any time you feel it will help resolve a guest issue. Please contact Loftium through our chat in the bottom right corner of your screen!

Tip: Instead of a monetary refund, consider giving your guest a nice handwritten thank you note, a local snack or small gift, or even a bottle of inexpensive wine!

Note that Loftium does not provide reimbursements for hosting related issues, such as cleanliness, lockouts, or unavailable amenities.

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