All hosts are required to do the following on Airbnb:

  • Be responsive: Maintain a high response rate by replying to booking inquiries and reservation requests within 24 hours.
  • Accept reservation requests: Make guests feel welcome by accepting requests whenever you’re available.
  • Avoid cancellations: We take cancellations seriously and ask all hosts to avoid cancelling on guests–their travel plans depend on it.
  • Maintain a high overall rating: Guests like to know they can expect a consistent level of quality, no matter where they book.
  • Provide essential amenities: This includes toilet paper, hand and body soap, towels, linens, and pillows.

Note that listings that consistently fall below the average may be subject to penalties.

Did this answer your question?