Loftium's Host Platform

What is Loftium's Host Platform?

Loftium's Host Platform connects online travel platforms (Airbnb, Loftium Stays, Vrbo) for your hosting management in one place, right through your Loftium Dashboard.

Loftium Stays, Vrbo and Airbnb are the travel platforms that we support, with Loftium Stays and Vrbo available through Loftium's Host Platform. Currently Airbnb is a standalone platform, and Loftium hosts use Airbnb directly for guest bookings.

When will new platforms go live, and how much advance notice will I have?

Should we add additional platforms our goal will be to message you 7 days prior to the new listing going live. This will give you time to get familiar with other online travel websites, phone apps, and how to message guests on other platforms.

About Loftium Stays and Vrbo

How do I manage my Loftium Stays and Vrbo guest calendars?

All of your upcoming and past guests, across both platforms, can be viewed right in your Loftium Dashboard in your My Guests page.

  • Log in to your Loftium account on Loftium.com
  • Click your profile icon in the upper right corner
  • Click on My Guests

From there, you'll be able to see all of your upcoming, current, and past reservations along with the Rent Credits you'll be paid out for each reservation. You can also see where each guest came from - whether it's Airbnb, Vrbo, or Loftium Stays!

Will my guest calendars stay synced across multiple travel platforms?

Yes! Your guest calendars will stay automatically synced, whether your host books through Vrbo, Airbnb, or Loftium Stays.

How will I know if a Loftium Stays or Vrbo guest has booked my guest unit?

You'll receive an email confirmation with the guest's contact information and can email or text them during their stay.

Vrbo guests may reach out with initial questions about your space through email before they confirm their booking. Feel free to communicate with them directly to answer their questions!

Do I have to create a separate Loftium Stays or Vrbo listing?

Nope! We'll do the heavy lifting for you. Loftium creates your Loftium Stays and Vrbo listings right from your Airbnb listing.

If I update my Airbnb listing, will my Vrbo and Loftium Stays listing update too?

Yes! Please note that the update may take up to 24 hours. If you need to share time-sensitive information, please do so by emailing or texting your guests directly.

Will I have advance notice and preparation time settings, just like on Airbnb?

Yes, you'll have at least 1 day advance notice before check-in and 1 night blocked before and after each reservation, just like on Airbnb. While this may be updated in the future based on travel demand, we'll always give you plenty of notice if there are upcoming changes.

Do I need to screen guests who come from Loftium Stays or Vrbo?

All guests from Loftium Stays and Vrbo agree to the Loftium Guest Policy (linked).

Loftium Stays guests must go through even more stringent screening than Airbnb by verifying their government ID before booking.

Can I see my guest's profile?

Currently, guests don't have profiles on Loftium Stays or Vrbo. If you'd like to learn more about your guest, we encourage you to talk to them and ask questions, just like you would on Airbnb.

How long are reservations from Loftium Stays and Vrbo?

Guests can make reservations from 3-90 nights in length.

How do I communicate with Loftium Stays and Vrbo guests?

Email and text messages will be the two primary forms of communication with guests. You can also give them a call if needed!

For Vrbo inquiries, reply directly to Vrbo's email notifications to respond to your guests. You do not need to separately log in to Vrbo, or access their website via the Respond to this Inquiry button!

Here's an example of what a Vrbo inquiry looks like:

Will my auto-messages work for Loftium Stays and Vrbo?

Your check-in and check-out messages will automatically be sent to all Loftium Stays and Vrbo guests, so it's important to keep your check-in message filled out and up-to-date. The remaining auto-messages aren't currently supported, but we're working on updating this in the future!

How should I update my auto-messages to accommodate Loftium Stays and Vrbo guests?

Here are our best practices for revising your check in and check-out messages:

  • Clear and quality details provide the best possible guest experience, make sure these are kept up to date.
  • Remove or edit references to Airbnb, as your auto-messages are used for multiple channels. For example, clarify: I can be easily reached through the Airbnb app (If you booked through Airbnb)
  • Make sure there are no incomplete instructions - thorough check in instructions are critical! Verify that home specific details have been fully filled in, including guest access details, your phone number, WiFi network, and parking instructions.

Pro tip! Be sure that your automatic messages use neutral language instead of referring to your space as an "Airbnb" specifically, as these auto-messages will be sent to guests on all hosting platforms!

Will I still earn Rent Credits?

Yes! You'll still receive Rent Credits for all successful reservations just the same as with Airbnb reservations. For completed reservations longer than 14 nights, you'll receive Rent Credits based on the schedule here (linked). You may not receive a Rent Credit if a guest cancels their reservation or requires a refund.

Loftium Stays and Vrbo guest policies

What is the guest cancellation policy on Loftium Stays and Vrbo?

  • Bookings canceled at least 30 days before the start of the stay will receive a full refund.
  • Bookings canceled at least 14 days before the start of the stay will receive a 50% refund.

Who should the guest contact if they have a problem with their reservation or need to make a change?

As the host, you'll be responsible for helping with minor questions, resolving on-site issues, or answering questions related to your home/property.

  • Loftium Stays guests: Please ask your guest to contact stays@loftium.com to cancel, change their reservation, or request a refund.
  • Vrbo guests: Please ask your guest to contact vrbo@loftium.com to cancel, change their reservation, or request a refund.

What if my guest needs to cancel or change their reservation? What if they want a refund?

  • Loftium Stays guests: Please ask your guest to contact stays@loftium.com to cancel, change their reservation, or request a refund.
  • Vrbo guests: Please ask your guest to contact vrbo@loftium.com to cancel, change their reservation, or request a refund.

Depending on the circumstances, we may ask you for more information. We'll also send you a confirmation of any reservation changes once the guest's request has been resolved.

What if a guest is breaking my house rules or there's another dispute during their stay?

Learn more about what to do if a guest is breaking your rules here.

What if a guest causes damage?

Learn more about what to do if a guest breaks something here.

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