While they are rare, scammers pop up from time to time on all booking platforms like Vrbo and Airbnb. If you receive a booking inquiry and suspect it to be a scam, proceed with caution and trust your gut! Here are tips to spot and report scams.

Signs of Fraudulent Guest Behavior:

  1. Messages contain characters, symbols, poor spelling spelling, grammar, capitalization, and punctuation.
  2. Offers to 'overpay' or pay extra, especially offline by check
  3. Requests that you communicate by email or phone or even pay offsite.
  4. Wants to pay by certified check, cashier's check, or unsecured wire transfer.
  5. Sends an inquiry with no comments/questions or content that has nothing to do with your home.
  6. Asks for help for an ailing family member or claims their company will contact you later.

Best Practices to Protect Yourself:

  • Never accept more than the amount due, if it's too good to be true, it probably is.
  • Never send refunds for any "overpayments"
  • Only accept payments online through the platform
  • If an inquiry is not legitimate, you can mark it as spam or contact the platform to report the user
  • Contact us if you suspect you are being scammed.
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