Here are our best practices for revising your check in and check-out messages:

  • Clear and quality details provide the best possible guest experience, make sure these are kept up to date.
  • Remove or edit references to Airbnb, as your auto-messages are used for multiple channels. For example, clarify: I can be easily reached through the Airbnb app (If you booked through Airbnb)
  • Make sure there are no incomplete instructions - thorough check in instructions are critical! Verify that home specific details have been fully filled in, including guest access details, your phone number, WiFi network, and parking instructions.

Pro tip! Be sure that your automatic messages use neutral language instead of referring to your space as an "Airbnb" specifically, as these auto-messages will be sent to guests on all hosting platforms!


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