Your Home

Answering your home, lease, and payment questions

25 articles in this collection
Written by Amber Harner and Stephanie Chiu

Moving into your new place

How do I complete a Snapinspect move-in inspection?

Step-by-step instructions for completing your move-in inspection with Snapinspect.

Written by Stephanie Chiu
Updated over a week ago

What is the Loftium Review?

The Loftium Review is how we know you're ready to welcome guests!

Written by Stephanie Chiu
Updated over a week ago

How will I learn how to host?

You'll learn to host through a series of online Tutorials!

Written by Stephanie Chiu
Updated over a week ago

What is the move-in process?

Written by Amber Harner
Updated over a week ago

When do I get my keys?

You'll get them on the day of move in.

Written by Amber Harner
Updated over a week ago

When is my first payment due?

Initial payments are set up when you sign your lease!

Written by Amber Harner
Updated over a week ago

How do I meet my landlord?

Shortly before your lease start date, we'll introduce you.

Written by Amber Harner
Updated over a week ago

When will I receive my Loftium Onboarding Package?

Typically, a few days after move-in!

Written by Amber Harner
Updated over a week ago

Your home

How do I make maintenance requests?

These should go directly to your landlord!

Written by Amber Harner
Updated over a week ago

When do I ask my landlord for help?

Your landlord helps with the home and property, Loftium helps you with rent questions and hosting!

Written by Amber Harner
Updated over a week ago

What maintenance is my landlord responsible for?

Your landlord ensures that your home is safe and habitable.

Written by Amber Harner
Updated over a week ago

Is smoking allowed in Loftium homes?

Smoking is not allowed.

Written by Amber Harner
Updated over a week ago

Can I install blinds or curtains?

Typically, yes! But you'll want to get permission first.

Written by Amber Harner
Updated over a week ago

Your lease

Do you have a referral program for hosts?

Yes - we sure do! 🙌

Written by Amber Harner
Updated over a week ago

Can I add roommates to my lease?

Written by Amber Harner
Updated over a week ago

Can I remove roommates from my lease?

Written by Amber Harner
Updated over a week ago

How do I renew my lease?

Written by Amber Harner
Updated over a week ago

When I renew my lease, what hosting updates or changes can I expect?

Loftium has made a few changes to our program since COVID.

Written by Amber Harner
Updated over a week ago

Can I move to another Loftium home?

Once your current lease ends, here's what to do!

Written by Amber Harner
Updated over a week ago

Can I renew as a month-to-month or shorter lease term?

We're unable to offer shorter lease lengths at this time.

Written by Amber Harner
Updated over a week ago

Payments

When is my rent payment deducted?

On the 1st of the month!

Written by Amber Harner
Updated over a week ago

How are my Rent Credits applied against my rent?

Rent Credits paid out for each guest booking can reduce your monthly rent payment.

Written by Amber Harner
Updated over a week ago

How do I make rent and security deposit payments?

Payments are made by ACH direct deposit.

Written by Amber Harner
Updated over a week ago

Can I make a payment by credit card?

Yes, through your Loftium Dashboard!

Written by Amber Harner
Updated over a week ago

Can I split my rent payment between multiple bank accounts?

Not at this time - but we hear you!

Written by Amber Harner
Updated over a week ago