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Your Home
Answering your home, lease, and payment questions
25 articles in this collection
Written by
Amber Harner
and
Stephanie Chiu
Moving into your new place
How do I complete a Snapinspect move-in inspection?
Step-by-step instructions for completing your move-in inspection with Snapinspect.
Written by
Stephanie Chiu
Updated over a week ago
What is the Loftium Review?
The Loftium Review is how we know you're ready to welcome guests!
Written by
Stephanie Chiu
Updated over a week ago
How will I learn how to host?
You'll learn to host through a series of online Tutorials!
Written by
Stephanie Chiu
Updated over a week ago
What is the move-in process?
Welcome home!
Written by
Amber Harner
Updated over a week ago
When do I get my keys?
You'll get them on the day of move in.
Written by
Amber Harner
Updated over a week ago
When is my first payment due?
Initial payments are set up when you sign your lease!
Written by
Amber Harner
Updated over a week ago
How do I meet my landlord?
Shortly before your lease start date, we'll introduce you.
Written by
Amber Harner
Updated over a week ago
When will I receive my Loftium Onboarding Package?
Typically, a few days after move-in!
Written by
Amber Harner
Updated over a week ago
Your home
How do I make maintenance requests?
These should go directly to your landlord!
Written by
Amber Harner
Updated over a week ago
When do I ask my landlord for help?
Your landlord helps with the home and property, Loftium helps you with rent questions and hosting!
Written by
Amber Harner
Updated over a week ago
What maintenance is my landlord responsible for?
Your landlord ensures that your home is safe and habitable.
Written by
Amber Harner
Updated over a week ago
Is smoking allowed in Loftium homes?
Smoking is not allowed.
Written by
Amber Harner
Updated over a week ago
Can I install blinds or curtains?
Typically, yes! But you'll want to get permission first.
Written by
Amber Harner
Updated over a week ago
Your lease
Do you have a referral program for hosts?
Yes - we sure do! 🙌
Written by
Amber Harner
Updated over a week ago
Can I add roommates to my lease?
Written by
Amber Harner
Updated over a week ago
Can I remove roommates from my lease?
Written by
Amber Harner
Updated over a week ago
How do I renew my lease?
Written by
Amber Harner
Updated over a week ago
When I renew my lease, what hosting updates or changes can I expect?
Loftium has made a few changes to our program since COVID.
Written by
Amber Harner
Updated over a week ago
Can I move to another Loftium home?
Once your current lease ends, here's what to do!
Written by
Amber Harner
Updated over a week ago
Can I renew as a month-to-month or shorter lease term?
We're unable to offer shorter lease lengths at this time.
Written by
Amber Harner
Updated over a week ago
Payments
When is my rent payment deducted?
On the 1st of the month!
Written by
Amber Harner
Updated over a week ago
How are my Rent Credits applied against my rent?
Rent Credits paid out for each guest booking can reduce your monthly rent payment.
Written by
Amber Harner
Updated over a week ago
How do I make rent and security deposit payments?
Payments are made by ACH direct deposit.
Written by
Amber Harner
Updated over a week ago
Can I make a payment by credit card?
Yes, through your Loftium Dashboard!
Written by
Amber Harner
Updated over a week ago
Can I split my rent payment between multiple bank accounts?
Not at this time - but we hear you!
Written by
Amber Harner
Updated over a week ago