Hosting

Help for your common hosting questions

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94 articles in this collection
Written by Amber Harner and Team Loftium
Hosting best practices

What do I do when I get a low review?

A review under 5-stars can hurt your overall listing rating. Here's how to handle a low review to keep your rating above 4.5 stars.
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Written by Team Loftium
Updated over a week ago

How do I best communicate with guests?

Best practices for great communication ✨
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Written by Amber Harner
Updated over a week ago

How do I best screen guests?

Screening guests before or after they book
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Written by Amber Harner
Updated over a week ago

How can I improve my guest space listing?

Tips to get you started with updating your listing!
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Written by Amber Harner
Updated over a week ago

Why are blocked nights and cancellations so important to avoid?

Keeping an open calendar to encourage bookings and not cancelling guest reservations are both key to earning discounted rent
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Written by Amber Harner
Updated over a week ago

What actions help hosts earn discounts? What should hosts avoid doing?

Ensure you're earning discounts and Rent Credits with these guidelines.
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Written by Amber Harner
Updated over a week ago

How can I best coordinate laundry access with guests?

If your washer and dryer are in the guest unit, here's what to do!
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Written by Amber Harner
Updated over a week ago

How can I host while I'm out of town?

Vacation, travel and being away from home while hosting
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Written by Amber Harner
Updated over a week ago

Always communicate with your Airbnb guests through the app, here's why!

This is vital for Airbnb's records
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Written by Amber Harner
Updated over a week ago
Issues with a reservation

What should I do if the guest space wasn't what my guest was expecting?

Tips to smooth the experience over
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Written by Amber Harner
Updated over a week ago

I'm uncomfortable with a guest booking, what should I do?

Stay safe! Let us know, report any inappropriate messages, and cancel the reservation penalty-free. Here's what to do next
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Written by Amber Harner
Updated over a week ago

What if a guest breaks something in my home?

Hosts are responsible for seeking reimbursement from guests
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Written by Amber Harner
Updated over a week ago

How do I submit a damage claim?

How to request reimbursement
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Written by Amber Harner
Updated over a week ago

What if a maintenance issue happens during a guest stay?

Yikes! A clogged drain? Leaky pipe? Here's what to do next
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Written by Amber Harner
Updated over a week ago

I need to block my space for maintenance

Here’s how to handle maintenance issues that impact a future guest stay.
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Written by Amber Harner
Updated over a week ago

What if a guest is breaking my house rules?

Oh no! Let them know right away to stop.
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Written by Amber Harner
Updated over a week ago

What do I do if my guest brings extra people along?

If you can accommodate them, great! Otherwise, ask that they respect your maximum guests allowed policy.
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Written by Amber Harner
Updated over a week ago

How do I reimburse a guest for a problem during their stay?

Providing a small out-of-pocket refund can go a long way!
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Written by Amber Harner
Updated over a week ago

What if a guest says they'll leave a bad Airbnb review unless I give a refund?

Not OK - this is considered extortion, and is against Airbnb's policies
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Written by Amber Harner
Updated over a week ago

Yikes! What if cleaning wasn't done before my guest arrived?

Let your guest know when the space will be cleaned ASAP.
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Written by Amber Harner
Updated over a week ago

What if my guest doesn't show up for their reservation?

Do your best to check in!
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Written by Amber Harner
Updated over a week ago

What if my guest leaves something behind?

You can coordinate this directly with your guest!
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Written by Amber Harner
Updated over a week ago
Hosting on Airbnb

Loftium-established Airbnb settings

Use this resource for current Loftium-established settings
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Written by Team Loftium
Updated over a week ago

How does primary host work for my listing?

Loftium is the listing admin, you'll be the primary host!
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Written by Amber Harner
Updated over a week ago

Can I earn Superhost through Airbnb?

Due to Airbnb's program restrictions, not at this time
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Written by Amber Harner
Updated over a week ago

What goes into reservation pricing on Airbnb?

Nightly prices, discounts, fees, taxes, oh my!
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Written by Amber Harner
Updated over a week ago

Help! Why did my guest's reservation price change after they selected dates?

The difference between default pricing and custom pricing
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Written by Amber Harner
Updated over a week ago

What are Airbnb's basic requirements for hosts?

Requirements for each Airbnb listing
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Written by Amber Harner
Updated over a week ago

What Instant Book settings are on my listing?

Instant Book is a Loftium established setting - learn more here!
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Written by Amber Harner
Updated over a week ago

What is a guest inquiry? When will I see these?

About inquiries and pre-approvals on Airbnb
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Written by Amber Harner
Updated over a week ago

What Airbnb settings can I change?

Settings are determined and set by Loftium - read more here!
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Written by Amber Harner
Updated over a week ago

Is my Airbnb listed as an entire place, or a private room?

Typically, Loftium guest spaces will be listed as Entire Guest Suite!
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Written by Amber Harner
Updated over a week ago