Hosting

Help for your common hosting questions

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90 articles in this collection
Written by Amber Harner and Team Loftium
Issues with a reservation

What should I do if the guest space wasn't what my guest was expecting?

Tips to smooth the experience over
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Written by Amber Harner
Updated over a week ago

I'm uncomfortable with a guest booking, what should I do?

Stay safe! Here's what to do next
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Written by Amber Harner
Updated over a week ago

What if a guest breaks something in my home?

Hosts are responsible for seeking reimbursement from guests
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Written by Amber Harner
Updated over a week ago

How do I submit a damage claim?

How to request reimbursement
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Written by Amber Harner
Updated over a week ago

What if a maintenance issue happens during a guest stay?

Yikes! A clogged drain? Leaky pipe? Here's what to do next
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Written by Amber Harner
Updated over a week ago

I need to block my space for maintenance

Here’s how to handle maintenance issues that impact a future guest stay.
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Written by Amber Harner
Updated over a week ago

What if a guest is breaking my house rules?

Oh no! Let them know right away to stop.
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Written by Amber Harner
Updated over a week ago

What do I do if my guest brings extra people along?

If you can accommodate them, great! Otherwise, ask that they respect your maximum guests allowed policy.
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Written by Amber Harner
Updated over a week ago

How do I reimburse a guest for a problem during their stay?

Providing a small out-of-pocket refund can go a long way!
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Written by Amber Harner
Updated over a week ago

What if a guest says they'll leave a bad Airbnb review unless I give a refund?

Not OK - this is considered extortion, and is against Airbnb's policies
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Written by Amber Harner
Updated over a week ago

Yikes! What if cleaning wasn't done before my guest arrived?

Let your guest know when the space will be cleaned ASAP.
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Written by Amber Harner
Updated over a week ago

What if my guest doesn't show up for their reservation?

Do your best to check in!
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Written by Amber Harner
Updated over a week ago

What if my guest leaves something behind?

You can coordinate this directly with your guest!
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Written by Amber Harner
Updated over a week ago
Hosting on Airbnb

How does primary host work for my listing?

Loftium is the listing admin, you'll be the primary host!
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Written by Amber Harner
Updated over a week ago

Can I earn Superhost through Airbnb?

Due to Airbnb's program restrictions, not at this time
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Written by Amber Harner
Updated over a week ago

Loftium-established Airbnb settings

Use this resource for current Loftium-established settings
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Written by Team Loftium
Updated over a week ago

What goes into reservation pricing on Airbnb?

Nightly prices, discounts, fees, taxes, oh my!
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Written by Amber Harner
Updated over a week ago

Help! Why did my guest's reservation price change after they selected dates?

The difference between default pricing and custom pricing
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Written by Amber Harner
Updated over a week ago

What are Airbnb's basic requirements for hosts?

Requirements for each Airbnb listing
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Written by Amber Harner
Updated over a week ago

What Instant Book settings are on my listing?

Instant Book is a Loftium established setting - learn more here!
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Written by Amber Harner
Updated over a week ago

What is a guest inquiry? When will I see these?

About inquiries and pre-approvals on Airbnb
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Written by Amber Harner
Updated over a week ago

What Airbnb settings can I change?

Settings are determined and set by Loftium - read more here!
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Written by Amber Harner
Updated over a week ago

Is my Airbnb listed as an entire place, or a private room?

Typically, Loftium guest spaces will be listed as Entire Guest Suite!
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Written by Amber Harner
Updated over a week ago